Terms & Conditions

These Terms and Conditions ("Terms") govern all services provided by Munlinc Systems ("Munlinc", "we", "us", or "our") to any client ("Client", "you", or "your"). By requesting a quotation, accepting a quotation, making any payment, or allowing Munlinc to commence work, you confirm that you have read, understood, and agreed to be bound by these Terms.

1. DEFINITIONS

"Deposit" means the minimum upfront payment required before work commences, being at least sixty-five percent (65%) of the total quoted price. "Balance" means the remaining amount due after the Deposit has been paid.

2. QUOTATIONS AND PAYMENT TERMS

2.1 Quotations are valid for 14 days unless otherwise stated.

2.2 Minimum Deposit: A minimum deposit of sixty-five percent (65%) of the total quoted price is required before Munlinc Systems commences any work, orders materials, or reserves dates.

2.3 Balance Payment: The remaining thirty-five percent (35%) balance is due before final delivery, handover, installation, or release of final files, unless otherwise agreed in writing.

2.4 Late Payment: Overdue amounts may attract interest of 5% per month or the maximum rate permitted by law, whichever is lower. Munlinc may suspend work or withhold deliverables if payment is not made when due.

3. NON-REFUNDABLE PAYMENTS

3.1 All payments made to Munlinc Systems are strictly non-refundable. This includes deposits, booking fees, progress payments, retainers, and final payments.

3.2 To the maximum extent permitted by law, the Client agrees that no refunds will be issued for cancellation by the Client, change of mind, delays caused by the Client, completed work, or materials/hardware already ordered or purchased.

3.3 The Deposit and any other payments compensate Munlinc for time, labour, design, administration, procurement, mobilisation, and lost business opportunities.

3.4 If the Client cancels after work has begun, the Deposit is forfeited and the Client remains liable for any additional work completed up to the date of cancellation.

4. CLIENT OBLIGATIONS

4.1 The Client must provide accurate information, content, images, logos, approvals, and access required for the Services in a timely manner.

4.2 The Client warrants that any content, images, trademarks, or materials supplied do not infringe any third-party rights.

4.3 The Client must ensure safe site access for installations, photography, videography, or solar/security work.

5. TIMELINES AND DELAYS

5.1 Timelines are estimates and depend on Client cooperation, third-party suppliers, weather, and regulatory approvals. Munlinc is not liable for delays caused by the Client, third parties, load-shedding, or force majeure.

5.2 If the Client delays a project for more than 14 days, Munlinc may pause the project and charge storage or resumption fees. If the Client does not respond for 30 days, the project may be treated as abandoned and the Deposit is non-refundable.

6. REVISIONS AND APPROVALS

6.1 The number of revisions included will be stated in the quotation. Additional revisions may be charged.

6.2 Once the Client approves a design, proof, artwork, or specification, no further changes will be made without additional cost.

6.3 For printing, the Client is responsible for checking spelling, grammar, colours, quantities, and layout before approval. Minor colour variations may occur between screens, proofs, and final printed materials.

7. INTELLECTUAL PROPERTY

7.1 All intellectual property created by Munlinc remains the property of Munlinc until full payment is received.

7.2 Munlinc retains the right to display completed work in its portfolio, website, and social media unless the Client requests confidentiality in writing.

8. SERVICE-SPECIFIC TERMS

Web and App Development

Munlinc does not guarantee specific search engine rankings or traffic. The Client is responsible for backing up its own data after handover.

Cybersecurity and Digital Forensics

No security system can guarantee 100% protection. The Client must not use Munlinc’s services for illegal or unauthorised access.

Branding, Design, and Printing

Once printing has commenced, orders cannot be cancelled or refunded. Custom apparel, receipt books, and stationery are non-returnable.

Photography and Videography

A 65% booking deposit is required to reserve a date. Cancellations within 7 days of the shoot forfeit the deposit. Raw footage and unedited files are not provided unless agreed.

Solar Systems

A 65% deposit is required before ordering equipment. Performance depends on sunlight, usage, battery condition, and site conditions. Warranty is provided by the manufacturer unless otherwise stated.

Security and Surveillance

A 65% deposit is required before installation. No system can prevent all intrusions or criminal activity.

9. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Munlinc’s total liability shall not exceed the total fees paid by the Client for the specific Service. Munlinc is not liable for indirect, incidental, consequential, or special damages, including lost profits or business interruption.

10. GOVERNING LAW

These Terms are governed by the laws of Zimbabwe. The parties shall first attempt to resolve disputes through negotiation, mediation, or arbitration in Harare, Zimbabwe.

PAYMENT POLICY SUMMARY

ACCEPTANCE

By making any payment to Munlinc Systems, the Client acknowledges that they have read, understood, and accepted these Terms and Conditions.